Partner Policy

Effective date: 24 October 2026 | Applies to all independent partner workshops and technicians ("Partner", "you") registered on the Royal Royce Detailing partner portal.

1. Relationship

You are an independent service provider, not an employee or agent of Royal Royce Detailing. Jobs are assigned through the partner portal; you may accept or decline each job. Once accepted, you are responsible for completing the job to the standard in this policy.

2. Customer data - strict rules

You receive customer details only through the partner portal, and only for jobs assigned to you: the customer's name, vehicle details and service location.

You must never ask for, copy, save or use a customer's phone number, address or any personal detail outside the portal, and never contact a customer by WhatsApp, SMS, email or personal call.

All calls between you and a customer go through our masked-number system and may be recorded for quality and safety.

You must delete any customer information in your possession when the job is complete, and you must never share customer details with anyone else.

Breach of this section is a serious violation: it can lead to immediate removal from the network and legal action.

3. Service standards

Arrive on time for accepted jobs and complete the full scope shown in the portal.

When a job is reassigned to you, it starts fresh - you are responsible for the complete job, not for finishing another partner's partial work.

Take pre-job photos before starting every job and completion photos as the portal requires; they support warranty and damage assessments, and missing pre-job photos shift damage liability fully to you.

If a customer reports a quality issue within 72 hours, you must complete the approved rework promptly and free of charge.

Maintain professional conduct with customers at all times.

4. Security deposit

New partners pay a one-time refundable security deposit of Rs 10,000 during onboarding. Your account becomes active after the deposit is paid. Partners already active before this requirement are not affected.

Your deposit is shown in the portal as a saved amount, with a full ledger. Nothing is deducted automatically. Only RRD admin can deduct from a deposit, only in a verified case of partner fault, and always with a reason and job reference you can see.

You can withdraw your deposit and discontinue from the network at any time using the Withdraw & Discontinue option in the portal. Deposit refunds are processed manually by our team.

5. Commission and payouts

Delhi NCR and Hyderabad: RRD deducts platform commission from the service amount after discount, before GST, excluding separate fee lines. Commission is 20% for amounts up to and including Rs 1,500; 25% for amounts above Rs 1,500 up to and including Rs 2,000; and 35% for amounts above Rs 2,000. Your earnings are that service amount less the platform commission and any applicable deductions under this policy.

Mumbai and Bangalore: partner earnings follow fixed per-service partner rates set individually for each partner and entered by RRD admin, rather than the Delhi NCR/Hyderabad percentage commission slabs.

Work beyond the booked scope: the platform commission applies only when the extra work is invoiced through the platform.

Settlement runs weekly through the partner portal; your credit wallet shows every job, deduction and payout. A negative balance becomes a due - it does not block new jobs.

Partners are responsible for their own tax compliance; GST invoices are required where applicable.

6. Damage liability

Doorstep and studio jobs:

If a customer's vehicle or property is accidentally damaged during your job and the damage is verified, the repair cost is shared 50% by you and 50% by RRD. The customer's protection is capped at Rs 10,000 per job.

The 50/50 sharing applies only to genuinely accidental damage. In cases of negligence, use of a wrong chemical or tool, theft, or missing pre-job photos, you bear 100% of the verified cost.

RRD settles with the customer first. Your share is recovered from your payouts, at most 50% of any single payout, with the remainder carried forward.

Damage must be reported within 72 hours of the job, and you must inform RRD immediately when damage occurs.

If you no-show or cancel a job, the customer receives a full refund from RRD and you receive no payout for that booking.

You may dispute a damage finding with evidence within 7 days; RRD's review is final.

Every deduction, with its reason and amount, is visible in your portal earnings.

Pickup & Drop (P&D) jobs:

For any damage that occurs during a P&D job, RRD inspects the vehicle and assesses the repair cost. The company bears 30% and you bear 70% of the assessed cost.

Your 70% share is recovered from your security deposit first, after RRD's inspection and admin review; any amount above the deposit balance remains payable by you.

Complete the pickup inspection in the portal (photos, meter, fuel, odometer) for every P&D job - it is your protection as well as the customer's.

7. Verification and conduct

Keep your portal profile, documents and certifications current. We may re-verify partners at any time.

Ceramic coating and PPF jobs are studio-only; never attempt them at a doorstep location.

You must not subcontract assigned jobs to anyone not registered on the portal, and you must not poach RRD customers for off-platform work.

All customer and platform information you access is confidential.

8. Suspension and removal

We may suspend or remove a partner for customer-data breaches, repeated quality failures, fraud, or conduct that harms customers or the RRD network. Earnings for completed, compliant jobs are not forfeit.

9. Changes and acceptance

We may update this policy with notice in the portal. Continuing to accept jobs after an update means you accept the updated policy. The current version is always available in the portal.